June 2nd, 2004

Me 2010

The Next Level of Customer Service

I recently ordered the cd Aliens Ate My Homework by Jeff & Maya Bohnhoff. I got the shipping notification yesterday and did a double take...


Debbie -

*snipped address & order info*

Thanks for your order with CD Baby!

Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.

We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved 'Bon Voyage!' to your package, on its way to you, in
our private CD Baby jet on this day, Tuesday, June 1st.

I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as 'Customer of the Year'. We're all
exhausted but can't wait for you to come back to CDBABY.COM!!


Thank you once again,

* snipped signature *

http://www.cdbaby.com


Passed email around the office and much giggling followed...
Me 2010

Conduit 2004 - Part I

Packed a carry on suitcase and off I went. Stuff from England trip was still all over the living room floor. Did manage to do a quick load of wash Thursday night.

Slept on the flight to Salt Lake City and met Angie at terminal C. Good thing both Angie and Thuy & Elaine had their phones as we would have never found each other otherwise. Team No Sleep & I went off to lunch at Crown Burgers and I had my first Crown burger. I had no idea that it was hamburger with pastrami on top. Yum!

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Me 2010

Conduit 2004 - Part II

Let's see, where did I leave off?

Did find out that the guy sitting by the window at the party on Friday night was L.E. Modesitt - Angie and I just looked at each other at GOH panel - "hey that's that guy!" He introduced Steve & Sharon.

I walked over to the Gateway shopping center - about two blocks from the hotel. I had called Barnes & Noble there to confirm that they had a copy of Goose Girl. Did some window shopping and enjoyed the dancing water fountain (you can actually run through if you want)in Olympic Square. Picked up Goose Girl and Mary Balough's newest Slightly Dangerous and then hit Starbucks for a chai latte.

Thuy had yet another family dinner to go to, so Elaine, Angie & I ended up in the lounge at Shula's. Prices seemed a lot more expensive than I remembered from Balticon. Had a prime rib sandwich with potato salad and a salad. Thuy came back in time for dessert - she desperately need a drink though *grin*.

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